93% of Canadian consumers read online reviews before choosing a local business. One unaddressed negative review can cost you dozens of customers. We build proactive review strategies, monitor your brand 24/7, respond on your behalf, and recover reputations that have taken a hit - so your online presence reflects the quality of your actual business.
Your Google Business Profile is often the first impression a potential customer has of your business - before they visit your website, before they call, before they walk through the door. A 3.8-star rating with no responses to negative reviews tells a story you don't want told.
Businesses with 4.5 stars or higher convert 28% more clicks into contacts than those below 4.0. And businesses that respond to reviews - positive and negative - are seen as 1.7x more trustworthy than those who ignore them. Reputation management is not optional; it's a conversion rate problem.
A proactive system for building, protecting, and recovering your online reputation - across Google, industry directories, and social platforms.
We design and implement a systematic review generation program - ethical, Google-compliant request sequences via email and SMS that convert satisfied customers into reviewers. Most clients double their review volume within 90 days.
We respond to every new Google review - positive and negative - in your brand voice within 24 hours. Thoughtful responses to negative reviews can turn dissatisfied customers into advocates and show prospective customers you care.
24/7 monitoring of your brand mentions across Google, social media, review sites, news outlets, and forums. You'll know the moment someone mentions your business online - before a single unhappy customer's post gains traction.
Consistent, accurate, and complete profiles across the major Canadian directories - Google Business, Yelp Canada, Yellow Pages, Foursquare, Apple Maps, and industry-specific sites. NAP consistency signals trust to both customers and search engines.
Monthly dashboard showing your star rating trend, review volume, sentiment analysis, and competitive benchmarking. See exactly how your reputation is improving and where to focus next.
If your reputation has already taken a hit - a viral complaint, a fake review attack, or a spike of negative feedback - we have a structured recovery playbook. We suppress, respond, and rebuild authority to move your rating in the right direction.
Whether it's a disgruntled former employee leaving fake reviews, a product issue that triggered a wave of complaints, or a competitor attack - reputation damage is recoverable with the right strategy. We've helped Canadian businesses claw back from 2.9-star ratings to 4.6 and above.
The key is a systematic approach: understand the cause, respond appropriately, activate your happy customers, and create positive content that pushes damaging results down the page.
Full audit of every review, mention, and search result associated with your brand - identify the damage, its source, and its impact on your current search and conversion performance.
Craft professional responses to all outstanding negative reviews. Where reviews violate Google's policies (fake reviews, competitor attacks), we submit formal disputes and escalate with supporting evidence.
Deploy your satisfied customers as your defence. Systematic, ethical outreach to your existing client base generates authentic positive reviews that dilute the impact of negative ones and raise your average star rating.
Once recovered, we monitor continuously to prevent recurrence - catching issues early before they become crises, and keeping your reputation strong month after month.
Measurable improvement in star rating, review volume, and customer trust.
"We had a former disgruntled employee leave seven fake one-star reviews on our Google profile in a single week. Our rating dropped from 4.7 to 3.9 overnight. RightNode got three removed through formal dispute, responded professionally to the others, and activated our real clients for reviews. We're back at 4.6 with 80+ reviews now. They saved our business."
"As a dental practice, our reviews are everything. We had 22 reviews and a 4.1 average - decent, but not great. RightNode set up an automated review request system after appointments and now we have 140+ reviews at 4.8 stars. New patients specifically mention our reviews when they book. The impact on our new patient volume has been significant."
Get a free reputation audit. We'll assess your current Google rating, review velocity, review response rate, and show you exactly how your reputation compares to local competitors.
Reputation management with deep Canadian market knowledge - in every major city.